YOTI HUB ONBOARDING
DESIGN
USER TESTING
CONTEXT
Every user (enterprise or SME) have to;
- Create an org account in Hub
- Go through the organisation verification process
The organisation verification process is currently completed by Yoti staff manually.
- Organisation verification is a 15-30m task, but turnaround can be 3 - 6hrs
-
Approx. 20 steps from entering journey to verified org account
- +18 steps to create application and create a Portal account for themselves
problem
- The current onboarding journey is difficult for a user to complete on their own
- Not all customers have information to satisfy the required fields before verification submission
outcome
- An onboarding journey that a customer can complete autonomously
- Reduce time from account creation to verification
- Reduce customer service manual support users need to complete account creation
mappING OF THE current customers journeys
new journey
testing
the final product
